Shipment security: Shipped products are new and factory packaged; protected against mechanical damage and clearly and properly marked. Customer, who receives the shipment with opened packaging, incomplete or damaged by the courier, shall contact us immediately
and fill in the complaint form (damage protocol) in the courier’s presence. The damage protocol shall include: date, delivery time,
damage or any shortage in goods, specifying the make and the model.
The delivery shall be signed for before opening. You may ask the courier to stay till the moment of opening the parcel.
If it turns out that the external product packaging is intact, but it is damaged inside, a damage protocol shall be drawn up according to
the above-mentioned rules.
In accordance with the transport law any complaints against the transport company may be filed within 7 days from the delivery date.
After this period the complaints about damaged products will not be considered. A copy of the drawn up protocol shall be send to the
Taurus Amp store address.. New product will be send after Taurus Amp Store receives the product being the subject matter of the complaint. We try to maintain a complex approach towards the customer. We want our customers to be satisfied both with the purchased
products and the delivery service.