1. The Seller is obliged to deliver the goods in a condition free of defects. 2. The customer has the right to complain about the performance of the contract of sale as well as the performance of the contract for the provision of services by electronic means. 3. Notification of non-conformity of the goods with the contract should, although not a requirement to consider the complaint, include: - first name and last name, - order number, - description of the defect of the goods, - date of purchase - description of the abnormality. This will make it easier and more efficient to handle the complaint. 4. Complaints can be submitted by email at: firstname.lastname@example.org, by phone at +48 (58) 550 66 46, by letter under Box Electronics A.A.Kozakiewicz S.C, ul. Cieszyńskiego 4, 81-881 Sopot. 5. The complaint will be processed within 14 days of its submission.